Frequently Asked Questions
Everything you need to know about your Double Top Darts experience.
How long does shipping take for domestic orders?
Standard delivery within the UK typically takes 2-3 business days. We also offer an express shipping option for those who need their equipment in time for their next match.
Can I return personalized or custom-engraved items?
Unfortunately, we cannot accept returns on personalized items, such as custom-engraved shafts or flights, unless there is a manufacturing defect.
Do you ship dartboards and heavy equipment internationally?
Yes, we ship worldwide. Please note that shipping rates for heavy items like dartboards and surrounds are calculated at checkout based on the destination country and weight.
What is your return policy for unused dart sets?
You can return any unused dart set in its original packaging within 30 days of purchase for a full refund or exchange.
How do I know which dart weight is right for me?
Dart weight is a personal preference, but most beginners start with 22g to 24g. You can check our online 'Dart Guide' for more detailed advice on grip, balance, and weight.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.